Customer Assurance
Return & Refund Policy
At CAVARO, we carefully check and pack every order before dispatch. We want you to receive your order in perfect condition. Please read the following policy before placing your order.
1. Unboxing Video Required
A continuous, unedited unboxing video is mandatory for any return, exchange, or damage claim. The video must clearly show:
- The unopened package before opening.
- The package/parcel condition.
- The complete opening process.
- The product and all included items.
- Any damage, defect, or missing item.
⚠️ Videos with cuts, edits, pauses, or unclear footage may not be accepted as proof.
2. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery and provide the required unboxing video and clear photos.
After reviewing the issue, CAVARO may offer an exchange, replacement, or refund, depending on the situation.
3. Wrong Product or Missing Item
If you receive the wrong item, wrong size, or an item is missing from your order, please contact us within 24 hours of delivery with your unboxing video.
We will review the issue and take the necessary action immediately.
4. Used or Worn Products
No returns, exchanges, or refunds will be accepted for products that have been used, worn, washed, damaged, altered, or modified by the customer.
Products must be returned in their original condition and packaging, with all tags, accessories, and other included items intact.
5. Change of Mind
Returns or refunds due to change of mind, personal preference, colour preference, or simply not liking the product may not be accepted.
Please check the product details, size information, measurements, and photos carefully before placing your order.
6. Size Issues
Customers are responsible for selecting the correct size. Please refer to our size guide before ordering.
A size exchange may be considered only if the product is unused, unworn, unwashed, and in its original condition, subject to stock availability.
7. Return Shipping
If a return or exchange is approved, the applicable return delivery charges may be the customer's responsibility, unless the issue was caused by an error on our part.
8. Refund Processing
Once an approved returned item is received and inspected, we will inform you whether the refund has been approved.
Approved refunds will be processed through the applicable payment method used for the order, subject to bank processing times.
9. Sale & Promotional Items
Products purchased during special promotions, clearance sales, or certain discounted offers may be subject to different return or exchange conditions. Please check the terms of the relevant promotion before purchasing.
10. Unclaimed or Refused Parcels
If a customer refuses or fails to collect a parcel without contacting CAVARO, any applicable return delivery or re-delivery charges may be deducted from the refundable amount or charged to the customer.
11. Fraudulent or Misuse Claims
CAVARO reserves the right to reject a return, exchange, or refund request if there is evidence of product misuse, intentional damage, fraudulent claims, or violation of this policy.
12. Final Decision
All return, exchange, and refund requests are subject to verification and approval by CAVARO. We reserve the right to decline requests that do not meet the conditions stated in this policy.
Contact Us for Assistance
For any return, exchange, or refund request, please contact CAVARO through our official customer support channels and provide your order number, details of the issue, and the required unboxing video/photos.
Thank you for shopping with CAVARO.